FAQs: Delivery, Safety, and Ordering
Current Delivery Times
Please allow a processing time of 7-8 business working days for orders with engraved trophy plates.
Engraved Glass & Wooden Awards Timeline: Please allow a processing time of 9-10 business working days.
Colour Printed Awards Timeline: Please allow a processing time of 10 business working days.
TrophyMaster Business working days exclude weekends and holiday closures.
Christmas / New Holiday Closing: 25 December 2024 to 01 January 2025 - Re-opening 02 January 2025
LAST ORDERS FOR PRE-CHRISTMAS DELIVERY: 15 DECEMBER 2024 BY 6.00PM
If you have a presentation deadline, inform us during checkout along with any specific instructions, and we'll do our best to exceed your expectations. Our dedicated customer support team is at your service and strives to promptly respond to telephone and email inquiries, although, please bear in mind that we are currently experiencing a high volume of enquiries, which may result in slightly delayed responses.
Effortless Online Ordering
For your convenience, nearly all trophies, awards, and medals can be effortlessly purchased online for either collection or swift delivery, offering you the swiftest turnaround time possible.
If you plan to personalize multiple trophies, medals or awards of the same design & size with different engraving text, consider saving time by emailing the details separately to us at enquiries@trophymaster.co.uk after placing your online order. This avoids the need to type the engraving for individual items and adding them to your basket one by one.
Showroom Visits
Step into our inviting showroom during our opening hours, from 9.30 am to 4.30 pm, Monday to Thursday, and 9.30 am to 3.00 pm on Fridays, with the exception of UK national holidays.
Covid-19 Safety Measures
Your well-being is our top priority. While face coverings are optional for visitors at TrophyMaster premises, please note that we do not provide masks for visitors. For your safety, access is currently limited to our showroom only, with other areas, such as washrooms, being "off-limits" to visitors. We've adapted to the times and now accept payments via most major debit/credit cards, PayPal, or BACS. We no longer handle cash payments or take cheques.
Order Processing and Hygiene
In light of the pandemic, we've heightened our hygiene standards across our warehouse and work facilities. You can trust us to maintain stringent cleanliness in areas where supplies enter our warehouse and where your parcels are collected by carriers, along with all other areas requiring manual handling of our products.
Convenient Delivery Options
TrophyMaster strives to make delivery a hassle-free process for you. At the checkout, please provide the delivery address, recipient's email address, and mobile phone contact number and we'll manage the rest. Our delivery partner, DPD understands your need for reduced contact, so you can request to have your order left in a safe place, even if a signature is typically required,
Collection from TrophyMaster
For those who prefer a hands-on approach, we offer a "click and collect" service from our West Bridgford location. Our collection times are from 9.30 am to 4.30 pm, Monday to Thursday, and 9.30 am to 3.30 pm on Fridays. Enjoy free customer car parking available at our rear car park, accessible at the suspension bridge end of Welbeck Road (postcode NG2 7QW for satnav directions).