FAQs - TrophyMaster
What are your current delivery and despatch times?
Due to the digitalisation of our order processing and shipping systems, online orders are prioritised and benefit from faster processing and despatch. We recommend ordering through our online store to receive your trophies and awards as quickly as possible.
Estimated Order Processing / Despatch Times
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Trophies without engraving or colour printing (trophy only):
Usually despatched within 5 business working days -
Engraved trophies with metal plates or engraved medals:
Please allow 7 business working days for despatch -
Engraved glass and wooden awards:
Please allow 7–9 business working days for despatch -
Colour printed awards:
Please allow 10–11 business working days for despatch
Business working days are Monday to Friday and exclude weekends and public holiday closures.
For full delivery details and available shipping options, please visit our Delivery Information page.
Have a presentation or event deadline? Add your required date and special instructions at checkout so we can prioritise and deliver your trophies, awards, or engraved items in time.
Our customer support team is available to assist with enquiries by phone or email and aims to respond as quickly as possible. During busy periods, response times may be slightly longer due to high enquiry volumes, but every message is carefully reviewed and answered.
How do I order trophies, awards, or medals online?
You can order most trophies, awards, and medals directly through our website for fast delivery or collection. Ordering online offers the quickest turnaround for engraved and personalised awards.
If you are ordering multiple trophies or medals of the same design and size with different engraving text, place your order online and email the engraving details to enquiries@trophymaster.co.uk.
Can I visit the TrophyMaster showroom?
Yes, our trophy showroom is open during the following hours:
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Monday to Thursday: 9.30am – 4.30pm
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Friday: 9.30am – 3.00pm
We are closed on all UK public holidays.
Do you offer trophy and award delivery?
Yes. We offer reliable trophy and award delivery via Royal Mail & our carrier partner, DPD. At checkout, please provide a billing and delivery address, email address, and mobile phone number. Contact-free delivery or safe-place options are available with DPD.
Can I collect my order in person?
Yes. We offer a Click & Collect service from our West Bridgford showroom:
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Monday to Thursday: 9.30am – 4.30pm
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Friday: 9.30am – 3.30pm
Free customer parking is available at the rear car park. Satnav postcode: NG2 7QW.
What safety measures are in place at TrophyMaster?
Face coverings are optional for showroom visitors. Access is limited to the showroom area only. We accept debit and credit cards, PayPal, and BACS payments. Cash and cheque payments are not accepted.