Delivery and Collection Options for TrophyMaster


Availability

Fast turnaround on personalised awards, normally within 5-7 days depending on the type and complexity of the engraving required. We always do our best to meet customer delivery requirements, even if they are more urgently required, but this may involve an additional charge. So please don’t forget to add your presentation date and any special instruction notes during checkout. Our customer service team remains active, responding to orders and emails.

Please note that additional time may be required as a result of the COVID-19 pandemic situation (Click here for FAQ's), or when more complex engraving and designs are required - such as text and logo etching directly onto Glass awards / gifts or for colour printing. We will be pleased to confirm delivery times for these items on request.

Delivery: We use both Royal Mail and DPD Local for UK deliveries depending upon the value of your order. For items that are needed quickly / urgently, we recommend that you upgrade to a parcel Carrier (DPD) delivery option at the checkout. DPD provide a next day delivery service (after the date of despatch), to most mainland UK addresses - once in receipt of your order, the intended or requested despatch date will be confirmed to you by email.

Please note:  The COVID-19 pandemic & lockdown has resulted in an unprecedented growth in online purchasing and use of carrier / mail delivery services. This is having an impact on the efficiency of all our delivery partners and from mid November 2020 we are expecting some postal and carrier delivery delays, which is outside of our control. Whilst we'll always do our best for you, we do ask for your patience at this very busy time for the delivery companies.

Please see details below advising areas that fall outside of the next day ZONE 1 delivery regions.

With parcel carrier deliveries, an email or text message is sent to you on the morning of your delivery, normally confirming a 1-2 hour delivery slot. If the delivery time is inconvenient, it's possible to select from a number of options to ensure your delivery doesn't fail.


Zone 1: England, Wales parts of Scotland (excluding Highlands and Islands)
This is made up of Post Codes not mentioned in Zone 2

Free Delivery on orders over £60.00 in value

Orders under £60.00 in value are subject to a charge of :

Order Value up to £4.99 - £2.50 (Royal Mail - No Tracking)
Order Value from £5.00 - £14.99 - £4.00 (Royal Mail - No Tracking)
Order Value from £15.00 - £59.99 - £7.20 (DPD Carrier - Next Day Tracked)


Zone 2: Northern Ireland, Scottish Highlands and Islands, Isle of Man, Isle of Wight, Scilly Isles and Channel Isles

Free Delivery on orders over £120.00 in value

Orders under £120.00 in value are subject to a charge of

Order Value up to £4.99 - £2.50 (Royal Mail - no Tracking)
Order Value from £5.00 - £14.99 - £4.00 (Royal Mail - no Tracking)
Order Value from £15.00 - £59.99 - £22.00 (DPD Carrier 1 or 2 day transit - Tracked)
Order Value from £60.00 - £119.99 - £14.80 (DPD Carrier 1 or 2 day transit - Tracked)
 
Post Codes
Scotland - AB36-AB56, FK17-FK21, HS1-HS9,IV1-IV63,
KA27-KA28, KW1-KW17, PA20-PA49, PA60-PA78, PH19-PH26, PH30-PH44, PH49-PH50, ZE1-ZE3

Isle of Wight - PO30-41
Isle of Man - IM
Scilly Isles - TR21-25
Northern Ireland - BT
Channel Isles - JY and GE

Transit times only refer to the delivery time following completion and despatch of your order.

European Countries
We offer a fixed charge to the following 15 Destinations for one parcel up to 20.0 kgs
European Carrier Rates For other Destinations or for bulk orders, please contact us for a competitive delivery quotation.

USA and Canada Collection

We accept order collections from our West Bridgford premises. We have instituted a COVID-19 order collection system that observes social distancing guidelines. Collection Times: 10.00am to 4.00pm Monday to Thursday; 10.00am to 3.00pm Friday. Free Customer Car Parking is available - Our rear car park is accessed from Welbeck Road. For satnav directions, please use post code NG2 7QW.